Help Center
Answers to common questions about Green Hut RMS. Can't find what you're looking for? Contact us.
Residents pay you directly into your own M-Pesa Paybill or Till, or your bank account. GreenHut never holds your money. Add your payment details in Settings → Payment. Residents then see them on every invoice and in their portal. If you also add your Safaricom Daraja API keys, residents can tap "Pay now" and get an M-Pesa prompt on their phone, and the payment is confirmed automatically. Without Daraja keys, residents pay manually and report the M-Pesa code in their portal. You confirm it under Finance → Payment reports.
You pay a percentage of the rent you actually collect each month, and nothing in a month when nothing is collected. Your exact rate is shown in Settings → Billing. New workspaces start with a free trial. After that, an invoice for the previous month is raised on the 1st and can be paid by card or M-Pesa from Settings → Billing.
Yes, to send SMS. Connect your Wakali SMS or TalkSasa account in Settings → Communication. Messages go out under your own sender ID and you pay the provider directly. Until an SMS provider is connected, reminders and notices are sent by email only. With Wakali SMS you can top up your SMS balance from inside GreenHut: Settings → Communication → Top up.
Failed SMS are retried automatically up to three more times: after 10 minutes, 30 minutes and 2 hours, within a day of the original send. Messages to residents who opted out of SMS are never retried. You can also send a failed message again yourself from Communication → History, either one message with Retry or all failed messages with "Retry all failed". The usual reason for a failure is a low SMS balance, so top up first.
When you move a resident out, GreenHut issues a move-out certificate: a PDF showing the unit, the move-out date and whether any rent was still owed. A resident who moved out with nothing owed can show it to their next landlord. Each certificate has a code and a QR code that anyone can check at greenhutrms.com/verify/ to confirm it is genuine. If an unpaid balance is paid later, the next download of the certificate shows it as cleared.
Only when they move out owing rent. The unpaid balance is recorded, and if it is still unpaid 14 days after the move-out date it is added to the tenant screening register, which other landlords on GreenHut can check when someone applies to rent from them. The resident is told and can dispute the record. A balance paid during the 14 days never appears on the register.
Yes. Go to System Users → Add team member. A Co-landlord gets full access. A Caretaker sees the day-to-day work (maintenance and units) but not your finances or settings. They get an invitation by email and choose their own password when they first sign in.
Each landlord's data is kept in its own separate database space, so no other workspace can see it. Payment keys and SMS keys you enter are stored encrypted, and you can turn on two-step sign-in for your account. Residents only ever see their own invoices, receipts and lease.
Yes. When adding or editing a property, click Add units. Choose "Several units" to create, for example, 12 units named A1 to A12, or four floors of six units numbered 101, 102 and so on, all with the same type and rent. Choose "One unit" to add a single unit with its own name. You can change any unit's name, type or rent in the list before saving. If the page reloads before you save, what you typed is kept.
Open Support Tickets in the menu and describe the problem. Our team replies there and you get an email when they do. Include the page you were on and what you expected to happen; a screenshot helps.