Privacy Policy

Last updated: August 2026

Green Hut RMS ("we", "us", "our") provides a rental management platform for landlords, property managers, and their tenants. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly, such as:

  • Account details — name, email address, phone number, and organization details when you sign up.
  • Property and tenancy data — units, leases, rent schedules, and resident records you enter into the platform.
  • Payment information — M-Pesa transaction references and billing details processed through our payment partners.
  • Communications — messages you send us through the contact form, support tickets, or the in-app help widget.

We also automatically collect limited technical data, such as IP address, browser type, and usage logs, to keep the platform secure and reliable.

2. How We Use Information

  • To provide, operate, and maintain the platform for you and your tenants.
  • To process rent payments and reconcile transactions.
  • To send account notifications, receipts, and service updates.
  • To respond to support requests and improve our product.
  • To detect, prevent, and address fraud, abuse, or security incidents.

3. Data Sharing

We do not sell your personal information. We share data only with service providers who help us run the platform (e.g. payment processors, SMS gateways, cloud hosting), and only to the extent necessary for them to perform those services. We may also disclose information if required by law.

4. Data Retention

We retain account and tenancy data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or dispute-resolution obligations. You may request deletion of your account data by contacting us, subject to any records we are legally required to keep.

5. Data Security

We apply industry-standard safeguards — encryption in transit, access controls, and tenant data isolation — to protect your information. No system is completely secure, and we encourage you to use a strong, unique password on your account.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise any of these rights, contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date.

8. Contact Us

Questions about this policy? Email us at support@wakalilabs.com.